Data deletion

You can ask us to delete the personal information Journey Builder holds about you at any time. This page explains how to ask, what we delete, and the little we have to keep. It covers this website, journeybuilder.app, the Journey Builder app at roadtrip.journeybuilder.app, and Facebook Pages and Instagram accounts connected to Journey Builder with Facebook Login.

How to ask

1. Email support@journeybuilder.app with the subject "Delete my data".
2. Send it from the email address on your Journey Builder account or pre-registration. If you connected a Facebook Page or Instagram account, include its name so we can find it.
3. We may reply to check that the request really comes from you before we delete anything.
4. We'll email you once it's done, within 30 days of your request.

If you connected Facebook or Instagram

Journey Builder uses Facebook Login to connect a Facebook Page, and the Instagram business account linked to it, so that posts can be published to them. The road-trip app doesn't offer signing in with Facebook, so if you only use the app, we hold no data from your Facebook or Instagram account.

When a Page is connected, we store:

• the name and ID of the Facebook Page, and the username and ID of the Instagram account linked to it;
• the access token that lets us publish to them, kept encrypted and never shown on screen;
• a record of each post we publish: when it went out, and its ID and link on Facebook or Instagram.

We don't keep anything from your personal Facebook profile, and we never see your Facebook password.

Remove our access yourself

1. On Facebook, open Settings & privacy › Settings, then Business integrations (or Apps and websites).
2. Find Journey Builder, the app your Page was connected with, and choose Remove.

This ends our access straight away, including to the linked Instagram account: we can no longer publish to your Page or read anything from it. To have us delete what we've already stored, email us as described above.

What we delete

• A Facebook or Instagram connection: the access token, the Page and Instagram account names and IDs, and our records of the posts we published. Posts that are already on your Page or Instagram account stay there until you delete them on Facebook or Instagram.
• Your Journey Builder account: your account and everything in it, including your trips, saved travellers, AI chats, bookings and preferences.
• Your pre-registration: your email address and first name come off the list.
• Your emails with us: your support messages and our replies, and any forwarded confirmations still in our mailbox.
• Usage and diagnostic records are removed on their usual schedule, within 180 days at most.

What we keep

Records of purchases, for as long as we need them for accounting and tax, and a record of your deletion request and our reply, so we can show it was done. If the law requires us to keep anything else, we'll tell you what and why when we reply. Our privacy policy has the details of what we collect and how long we keep it.

Contact us

Email support@journeybuilder.app or call +1 (647) 346-2780, Monday to Friday, 9 AM to 5 PM Eastern.