Support

Journey Builder is a web app for planning road trips. You set your route, pick stops, and it auto-drafts a realistic day-by-day itinerary around drive times, opening hours, daylight and your pace. You can start planning for free.

Planning a trip is free. Paid upgrades unlock the full experience on a per-trip basis, plus optional add-on features. See the pricing page for current details. We are a software service — we don't sell or book hotels, flights or rental cars; any of those links take you to an external provider who handles that booking.

If something isn't right with a purchase, email support@journeybuilder.app and we'll make it right. Reach out within 14 days of your purchase and we'll review it with you.

Your trips are tied to your account and aren't shared publicly unless you choose to share them. We don't sell your personal data. If you'd like your account and trip data deleted, email us and we'll take care of it.

You can stop using Journey Builder at any time. To delete your account and associated data, email support@journeybuilder.app from the address on your account and we'll process it.

Charges from us appear on your statement as JOURNEYBUILDER. If you have a question about a charge, email support@journeybuilder.app or call +1 (647) 346-2780 and we'll sort it out quickly.