Journey Builder

Support

How can we help?

A real person answers every message.

Email

support@journeybuilder.app

Best for most questions. We usually reply within one business day.

Phone

+1 (647) 346-2780

For anything urgent, including account help.

Monday to Friday, 9 AM to 5 PM Eastern.

Common questions

What is Journey Builder?

A web app for planning road trips. You tell it where you're starting and where you're going, choose your roads and your stops, and pick what to do, where to eat and where to stay. It arranges all of it into days, around the drives, the meals and anything you've already booked.

How do I get an account?

Sign up with your email and a password, or continue with Google, and start planning your first trip.

I already have an account. Can I still use it?

Yes. Log in as usual. Your trips are where you left them.

Where does it work?

Road trips in 14 countries: the United States, Canada, Mexico, the United Kingdom, France, Spain, Portugal, Italy, Germany, Austria, Greece, Türkiye, Japan and Thailand. Some smaller places have less detail than others.

What does it cost?

Planning is free: as many trips as you like, each up to 4 days, with the first 2 days of your plan and 20 AI credits. Unlocking a trip costs $19 USD once and gives that trip up to 90 days, every day of the plan, the budget, the overview as a PDF, exact roads, past weather and 150 more AI credits. There is no subscription. See free and paid.

Do you book hotels, flights or cars?

No. Journey Builder plans the trip. Where you see "Compare rates" or a search for flights or cars, it takes you to a partner's site, and you book with them.

Is my trip data private?

Your trips are tied to your account. We don't sell your personal data.

How do I delete my account?

In the app, open Settings and choose Delete my account. It deletes your account and trips straight away. Or email support@journeybuilder.app from the address you used, and we'll take care of it.

Your next road trip, planned properly.

Sign up and plan your first trip today.